BMW prides itself on creating automotive roles that build memories and long fulfilling careers. We understand the importance of customer satisfaction and extend that same value to our employees. At BMW, you can expect to work on a team of dedicated and professional individuals. Our state-of-the-art facility provides an excellent working environment for our team and customers.

How to Set Up a Complimentary Vehicle Learning Session

Once you've familiarized yourself with your new car, you might have some lingering questions. No worries—you're entitled to a complimentary session to get all your queries addressed.

Steps to Schedule Your Session:

• Contact Your Local Dealership: Reach out to the dealership where you purchased your vehicle. Most offer a session to delve into your car's features.
• Call Customer Service: For convenience, you can often book your session by calling the customer service department. You’ll be connected to a representative who can schedule the appointment.
• Online Scheduling: Visit the dealership’s website. Many have online portals or appointment systems where you can select a date and time.

What to Expect:

• Personalized Walkthrough: Expect a detailed tour of your vehicle's features.
• Hands-on Demonstration: Learn how to use high-tech tools and features.
• Q&A Session: Have all your specific questions answered by an expert.

Don't hesitate to take advantage of this complimentary service to make the most out of your new car!

Launch your career with bmw:

Have you been considering the automotive industry and are wondering how to break in? Do you have prior experience working in a fast-paced retail environment? Are you passionate about delivering a unique customer experience? If you answered yes, we want to talk to you.

Our company is looking to expand our sales force. We are searching for a passionate, motivated, and collaborative BMW Genius to join our team. The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what sets us apart from our competition. Our employees are our strongest asset and have contributed to the continued success of our organization.

What we offer:

• Unlimited earning potential – Salary plus steady commission
• Medical and dental
• 401K
• Short term disability
• Life insurance
• Paid holidays
• Center employee lease
• Community outreach opportunities
• Ongoing online and offline training to help you grow, achieve your goals and enhance your product knowledge

Responsibilities:

• Product presentation and explanation, done by working with the Client Advisors and Sales Managers to keep clients in the showroom engaged and enthused.
• First configuration of the vehicle with the mobile customizer/iPad making a smoother transition from the Genius to the client advisors.
• Perform test drives with clients. To request a test drive, simply visit our website and fill out the test drive request form or contact our sales team directly. Once scheduled, our team will ensure you have an informative and enjoyable experience behind the wheel.
• Work with clients in the service drive, i.e. product questions, demonstration of features, and post op of delivery.
• Establish ongoing consultative relationship with customer by being available during business hours to answer questions.
• Tell customers about the BMW App, explain the benefits and offer to download onto their smartphone.
• Upgrade knowledge of BMW products and services by training on-the-job and participating in educational and development programs on and off site.
• Contribute to team effort and BMW customer-centered service philosophy.
• Generate goodwill by greeting and serving the customer promptly and courteously.
• Professionally, courteously and respectfully interact with clients to provide a consistent premium customer experience building dealer sales loyalty.

Traits of an ideal BMW Genius:

The most successful BMW Geniuses share similar character traits; they tend to be:

• Highly motivated with strong enthusiasm for the BMW brand as well as an affinity for technology. BMW Geniuses enjoy going the extra mile for customers.
• People who are able to grasp and enjoy learning about BMW’s latest technological advances. With this knowledge, BMW Geniuses become true product experts.
• Patient individuals who are able to communicate in non-technical terms with customers who may have very little technical knowledge.
• Confident people with strong interpersonal and relationship building skills who thrive on creating positive experiences for customers.

Requirements:

• 1 year in an upscale, retail or customer-centric environment preferred
• Hospitality, technical customer support and/or consumer electronic experience is a plus
• Excellent verbal and written communication skills, specifically when communicating via email
• Comfort in interacting with clients via phone and in-person
• Absolute passion about all things BMW, promote high quality brand image
• Knowledge of eLead or other CRM software a plus
• Previous experience with BMW a plus
• Ability to handle a variety of tasks simultaneously
• When applicable, BMW required training must be successfully completed as condition of employment
• Valid Driver's License required

It's an exciting time to be in the automotive industry, and BMW is leading the way in shaping the future of innovation! Come explore a rewarding career with BMW. Apply today!