Client Advisor Job Description

BMW Client Advisor

BMW Of Cincinnati North, Cincinnati, OH

As the world's leading premium car brand, BMW is known worldwide for its outstanding customer service.

How do we achieve this?

Through employing people who understand innovative products and premium service.

BMW prides itself on creating automotive roles that build memories and long fulfilling careers. We understand the importance of customer satisfaction and extend that same value to our employees. At BMW, you can expect to work on a team of dedicated and professional individuals. Our state-of-the-art facility provides an excellent working environment for our team and customers.

Launch your career with bmw:

Have you been considering the automotive industry and are wondering how to break in? Do you have prior experience working in a fast-paced retail environment? Are you passionate about delivering a unique customer experience? If you answered yes, we want to talk to you.

Our company is looking to expand our sales force. We are searching for a passionate, motivated, and collaborative BMW Client Advisor to join our team. The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what sets us apart from our competition. Our employees are our strongest asset and have contributed to the continued success of our organization.

What we offer:

  • Unlimited earning potential – Salary plus steady commission
  • Medical and dental
  • 401K
  • Short term disability
  • Life insurance
  • Paid holidays
  • Center employee lease
  • Community outreach opportunities
  • Ongoing online and offline training to help you grow, achieve your goals and enhance your product knowledge

Responsibilities:

  • Achieve unit sales targets for new and/or pre-owned cars and related products and services from retail and/or wholesale clients
  • Demonstrate in-depth knowledge and enthusiasm for the vehicles, accessories, and services of the BMW center.
  • Assume full responsibility for the entire sales process, including:
    • Getting to know the client via an in-depth interview
    • Accommodating the client’s product preference via presentation and demonstration
    • Finding the right BMW for the client
    • Preparing the client for ownership with a smooth and thorough delivery that accommodates all of the client’s expectations
    • Establishing a sustained consultative relationship with each client
    • Close sales effectively, being profit-minded, and understanding new and used car financing and insurance
    • Follow up with prospects, utilizing various methods of communication
  • Develop new business and leads and increase client base through focused personal marketing efforts that may include, but are not limited to, direct mail, networking affiliations and telemarketing
  • Make effective deliveries by following all sale details, inspecting every car sold, introducing clients to the Service Manager, and making a personalized delivery of the car
  • Maintain comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons
  • Demonstrate a detailed understanding of BMW vehicle supply status from production to delivery
  • Maintain knowledge of BMW products and services and maintain professional and technical expertise through on-the-job training, attending trade shows and educational programs, establishing personal network, reviewing industry publications, and participating in professional societies

Traits of an ideal BMW Client Advisor

The most successful BMW Client Advisors share similar character traits; they tend to be:

  • Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on working in a competitive team environment
  • You are a problem solver who sees things in an innovative fashion, and can make the complex seem simple
  • Possessing a confident manner, excellent communication and time management skills, you provide your customers with a premium standard of service, while quickly gaining their trust and respect
  • You have previous automotive sales experience and the ability to create a positive buying experience for your customers along with a track record of success

Requirements:

  • Prior automotive sales experience required. BMW or high-line experience strongly preferred
  • Familiarity with Reynolds & Reynolds a plus
  • Strong negotiation skills, ability to ask for the sale and handle customer requests
  • Ability to establish and maintain relationships with customers
  • Ability to assess individual client needs
  • Experience working under time constraints and managing priorities
  • Ability to adapt to sudden changes and experience making difficult decisions
  • Ability to think of innovative ways to get results
  • Able to recover quickly from setbacks
  • Able to cooperate with management
  • Able to take responsibility for handling details
  • Prior experience preferred in car or “big ticket” item sales
  • Experience in managing and organizing work time and activities
  • Must have, and maintain a clean DMV record

It's an exciting time to be in the automotive industry, and BMW is leading the way in shaping the future of innovation! Come explore a rewarding career with BMW. Apply today!

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